{"plan":{"type":"business","billingCycle":"monthly","stripeSubscriptionId":"sub_1OHmLIDQT6PNmqDlbsj7Drrf"},"setup":{"import":false,"knowledgeBase":true,"ai":true,"chatbot":true,"inbox":true,"team":true},"_id":"647f7108b6a0a8090fcbac2d","categories":[{"id":"general","value":"The Basics","slugId":100,"slug":"the-basics","description":"New to international shipping? Start here to learn how it works from the ground up.","icon":"https://uploads.help.center/647f7108b6a0a8090fcbac2d/category/Basic.png?t=1708760336856","children":[],"pages":["656ac056cf297fe86025e0c0","65680620cf297fe86025d0f9","656ad6e007a5bce84f2fd583","656ad6ea07a5bce84f2fd58e","656ad6efcf297fe86025e2c8"]},{"id":"6WBUF9","value":"UrShipper App 101","icon":"https://uploads.help.center/647f7108b6a0a8090fcbac2d/category/Logo_Black.png","description":"Learn how to navigate, ship, and manage everything inside the UrShipper app.","children":[{"id":"4FTBjP","value":"Getting Started","icon":"","children":[],"slugId":141,"slug":"getting-started","parent":"6WBUF9","pages":["6822a2f8a0a36fdb3aa247a6","6822a73da0a36fdb3aa247e1"],"description":"Everything you need to know to create or access your UrShipper account."},{"id":"_UYEji","value":"Inside the App","icon":"","children":[],"slugId":142,"slug":"inside-the-app","parent":"6WBUF9","pages":["681ed12da0a36fdb3aa1ec08","68215168a0a36fdb3aa222a8","6822ad69a0a36fdb3aa248f3"],"description":"Learn how to ship, manage orders, and get the most out of the UrShipper dashboard."}],"slugId":140,"slug":"urshipper-app-101","pages":["68214eef83672ddb4b7916ad"]},{"id":"r3QpRq","value":"Shopify Integration","icon":"https://uploads.help.center/647f7108b6a0a8090fcbac2d/category/IMG_4417.png","children":[],"slugId":138,"slug":"shopify-integration","pages":["681cad2f9e49beb5bb3aa13a","681dc83b9e49beb5bb3af1d2"],"description":"Set up and automate your Shopify store’s shipping with UrShipper—sync orders, show live rates, and print labels with ease."},{"id":"DVX0gN","value":"Billing & Payment","icon":"https://uploads.help.center/647f7108b6a0a8090fcbac2d/category/debit-credit-card-icon.png","description":"Learn how UrShipper billing works—what you pay, how you pay, and where to find your invoices.","children":[],"slugId":137,"slug":"billing-payment","pages":["67f5f1e0b37e3f7e8f614fa4","67f5f6ebef777c7ea0ce8387"]},{"id":"9WdVAd","icon":"https://uploads.help.center/647f7108b6a0a8090fcbac2d/category/Terminology.png?t=1708760036644","value":"Shipping Vocabs","children":[],"slugId":114,"slug":"shipping-vocabs","description":"Confused by shipping terms? From HS Codes to Volumetric Weight, we break it all down for you.","pages":["65995ac2569ef30e6276edee","6599556a10ae270e51540e7a","659957ae569ef30e6276ed23","65995815569ef30e6276ed63","659b86d610ae270e5154145e","659b6b8a10ae270e51541372"]},{"id":"qm2EnO","icon":"https://uploads.help.center/647f7108b6a0a8090fcbac2d/category/Regulatory%20Updates.jpg?t=1709111019549","value":"Regulatory Updates","description":"Stay updated on shipping rules and customs regulations that could affect your shipments.","slugId":133,"slug":"regulatory-updates","parent":"WxxAdv","pages":["65df0bfec3d7e0829626d659","65df0b2cc3d7e0829626d619","65df0c8fc3d7e0829626d6ae"],"children":[]},{"id":"WxxAdv","icon":"https://uploads.help.center/647f7108b6a0a8090fcbac2d/category/Legal.png?t=1708759698910","value":"The Legal Stuff","description":"Our terms & conditions and privacy policy, prohibited items to ship and good legal stuff.","children":[],"slugId":111,"slug":"the-legal-stuff","pages":["65d829dde964084bf97de2df","65d88b64e964084bf97de996","65d896b01c055f4be8c9d222"],"parent":"general"},{"id":"wiXi3E","icon":"https://uploads.help.center/647f7108b6a0a8090fcbac2d/category/Worldwide%20Shipping.png?t=1709003578451","value":"Shipping Guides by Country","description":"Find out the shipping regulations, rules and customs requirements for your international shipments. Check out these shipping guides by country.","children":[],"slugId":113,"slug":"shipping-guides-by-country","pages":[]},{"id":"rdV8iv","icon":"https://uploads.help.center/647f7108b6a0a8090fcbac2d/category/Problem.png?t=1708760240496","value":"There's a Problem With my Shipment","description":"No worries! These articles will help you through sticky situations.","children":[],"slugId":130,"slug":"theres-a-problem-with-my-shipment","pages":[]}],"lastCategorySlugId":142,"lastPageSlugId":1085,"conversationsCount":498,"centerName":"UrShipper","centerDomain":"urshipper","userId":"647f70fdb6a0a8090fcbac26","config":{"general":{"language":"en","conversationEmail":false},"content":{"links":[{"id":"S5JsK_2e","label":"Home","path":"https://urshipper.com/"},{"id":"0lH28JgL","label":"Dashboard","path":"https://apps.urshipper.com/"},{"id":"contactus","label":"Contact Us","path":"https://urshipper.com/contact"}]},"design":{"centerLogo":"https://uploads.help.center/647f7108b6a0a8090fcbac2d/centerLogo/UrShipper_Logo.png?t=1722611167994","bannerType":"color","showBranding":false,"bannerColor":"#fafafa","primaryColor":"#1C1D1F"},"seo":{"searchIndex":true,"favicon":"https://uploads.help.center/647f7108b6a0a8090fcbac2d/favicon/UrShipper_Favicon.png","metaTitle":"Help Center | UrShipper","metaDesc":"The guidebook to find answers, information, and resources for all your shipping needs."},"integrations":{"customSupport":{"subject":"New question from Help.center"}},"widget":{"launcherIcon":"","widgetLogo":"https://uploads.help.center/647f7108b6a0a8090fcbac2d/widgetLogo/UrShipper_Favicon.png?t=1722609353920","chatAvatar":"https://uploads.help.center/647f7108b6a0a8090fcbac2d/chatAvatar/UrShipper%20Favicon.png?t=1686076206448","launcherTheme":"#fafafa","widgetLinks":[{"id":"_TSy","label":"Search Article","type":"code","icon":"","action":"window.helpcenter.openHelpcenter()"}],"enableChat":true,"enableLinks":true,"enableHelp":true,"heroText":"How can we help?","welcomeMessage":"Hi there! How can we help you?","articleRecommendations":[{"articles":["656ac056cf297fe86025e0c0","65680620cf297fe86025d0f9"],"_id":"6820bf3fa0a36fdb3aa215af","url":"https://urshipper.com/"},{"articles":["65680620cf297fe86025d0f9","681ed12da0a36fdb3aa1ec08","67f5f6ebef777c7ea0ce8387","67f5f1e0b37e3f7e8f614fa4"],"_id":"6821c7e3a0a36fdb3aa23264","url":"https://apps.urshipper.com/dashboard"},{"articles":["681ed12da0a36fdb3aa1ec08","68215168a0a36fdb3aa222a8","6822ad69a0a36fdb3aa248f3","656ad6e007a5bce84f2fd583","656ad6ea07a5bce84f2fd58e","656ad6efcf297fe86025e2c8","681cad2f9e49beb5bb3aa13a"],"_id":"6821c7e3a0a36fdb3aa23265","url":"https://apps.urshipper.com/orders"},{"articles":["6822ad69a0a36fdb3aa248f3","681cad2f9e49beb5bb3aa13a"],"_id":"68221307a0a36fdb3aa242d7","url":"https://apps.urshipper.com/shipments"},{"articles":["67f5f1e0b37e3f7e8f614fa4"],"_id":"68221307a0a36fdb3aa242d8","url":"https://apps.urshipper.com/invoices"},{"articles":["65680620cf297fe86025d0f9","65d896b01c055f4be8c9d222","65995ac2569ef30e6276edee","67f5f1e0b37e3f7e8f614fa4","67f5f6ebef777c7ea0ce8387","681dc83b9e49beb5bb3af1d2"],"_id":"68221307a0a36fdb3aa242d9","url":"https://apps.urshipper.com/rate-calculator"},{"articles":["67f5f6ebef777c7ea0ce8387","681cad2f9e49beb5bb3aa13a","681dc83b9e49beb5bb3af1d2"],"_id":"68221307a0a36fdb3aa242da","url":"https://apps.urshipper.com/my-account"},{"articles":["6822a2f8a0a36fdb3aa247a6","6822a73da0a36fdb3aa247e1"],"_id":"6822aa74a0a36fdb3aa24846","url":"https://apps.urshipper.com/login"},{"articles":["6822a2f8a0a36fdb3aa247a6","6822a73da0a36fdb3aa247e1"],"_id":"6822aa74a0a36fdb3aa24847","url":"https://apps.urshipper.com/signup"}],"launcherPosition":"bottom-right"},"ai":{"enableSearch":true,"enableEmail":false,"limit":20,"allowContact":false},"support":{"spamRules":"","tags":[],"responses":[],"spamList":["victor@hzsunwiseltd.com","2803098673@qq.com"],"channels":[{"emailForwarding":false,"domainVerified":false,"defaultAddress":"support@urshipper.helpcentermail.com"}]}},"createdAt":"2023-06-06T17:46:48.800Z","updatedAt":"2025-05-15T13:03:45.389Z","importStatus":"pending","invites":[],"users":[],"customDomain":"help.urshipper.com","blocked":false,"cloudflareHostId":"55767cd6-ce5e-4d8f-977e-cb0c47288847","upsellTriggers":[],"id":"647f7108b6a0a8090fcbac2d","analytics":{"_id":"6812b981544c0bad02920841","center":"647f7108b6a0a8090fcbac2d","month":"4-2025","__v":0,"createdAt":"2025-05-01T00:00:01.786Z","dailyVisits":[{"day":1,"count":43,"_id":"6812b9812fbe64f869ac665b"},{"day":2,"count":50,"_id":"6814107d2fbe64f869ad1069"},{"day":3,"count":42,"_id":"68156a290633c98840a2b515"},{"day":4,"count":93,"_id":"6816c83a2fbe64f869ae9ee0"},{"day":5,"count":107,"_id":"6817ffa12fbe64f869af1fc1"},{"day":6,"count":124,"_id":"681959140633c98840a499d9"},{"day":7,"count":20,"_id":"681ab8872fbe64f869b06923"},{"day":8,"count":27,"_id":"681c09fc2fbe64f869b0ffe2"},{"day":9,"count":15,"_id":"681d47942fbe64f869b19a42"},{"day":10,"count":25,"_id":"681ece9146053408d6a1e2bd"},{"day":11,"count":59,"_id":"681fef30ec118dd6e9520bd9"},{"day":12,"count":39,"_id":"682146cc46053408d6a31336"},{"day":13,"count":32,"_id":"682296ac46053408d6a3ae6d"},{"day":14,"count":28,"_id":"6823e69346053408d6a48093"},{"day":15,"count":34,"_id":"682540d4ec118dd6e954c189"},{"day":16,"count":21,"_id":"68269b1846053408d6a5c84f"},{"day":17,"count":14,"_id":"6827d78346053408d6a65926"}],"searches":[{"searchResponse":{"pages":[]},"aiResponse":{"isAnswered":false,"messageRef":"6814a85a8b2d5c284ac5f323"},"_id":"6814a8507ee52b557362e65e","term":"Hi","updatedAt":"2025-05-02T11:11:22.325Z","createdAt":"2025-05-02T11:11:16.125Z","conversation":"6814a8588b2d5c284ac5f318"},{"searchResponse":{"pages":["67f5f1e0b37e3f7e8f614fa4","656ad6ea07a5bce84f2fd58e","659957ae569ef30e6276ed23","659b86d610ae270e5154145e","65680620cf297fe86025d0f9"]},"aiResponse":{"isAnswered":true,"messageRef":"6816d25c6e08eb5577c6e4e9"},"_id":"6816d2524610ddb99f887735","term":"my payment","updatedAt":"2025-05-04T02:35:08.346Z","createdAt":"2025-05-04T02:34:59.029Z","conversation":"6816d2536e08eb5577c6e4dc"},{"searchResponse":{"pages":["65df0c8fc3d7e0829626d6ae","656ad6efcf297fe86025e2c8","65d829dde964084bf97de2df","67f5f1e0b37e3f7e8f614fa4","656ac056cf297fe86025e0c0"]},"aiResponse":{"isAnswered":true,"messageRef":"6816d27ac61cb3a70cd27f78"},"_id":"6816d2758a3157023e4acd56","term":"delayed shipment ","updatedAt":"2025-05-04T02:35:38.213Z","createdAt":"2025-05-04T02:35:33.899Z","conversation":"6816d2536e08eb5577c6e4dc"},{"searchResponse":{"pages":["65df0b2cc3d7e0829626d619","659b86d610ae270e5154145e","656ac056cf297fe86025e0c0","65df0bfec3d7e0829626d659","656ad6e007a5bce84f2fd583"]},"aiResponse":{"isAnswered":true,"messageRef":"6816d292c61cb3a70cd27f98"},"_id":"6816d289c250cecef945ae8f","term":"tax ","updatedAt":"2025-05-04T02:36:02.594Z","createdAt":"2025-05-04T02:35:53.630Z","conversation":"6816d2536e08eb5577c6e4dc"},{"searchResponse":{"pages":["656ad6efcf297fe86025e2c8","65680620cf297fe86025d0f9","681cad2f9e49beb5bb3aa13a","65d829dde964084bf97de2df","67f5f1e0b37e3f7e8f614fa4"]},"aiResponse":{"isAnswered":true,"messageRef":"681d5b9e6e08eb5577dbe9f9"},"_id":"681d5b98637fa892ac598d88","term":"fedex pak","updatedAt":"2025-05-09T01:34:22.503Z","createdAt":"2025-05-09T01:34:16.728Z","conversation":"681d5b996e08eb5577dbe9e6"},{"searchResponse":{"pages":["656ad6efcf297fe86025e2c8","681ed12da0a36fdb3aa1ec08","65680620cf297fe86025d0f9","681cad2f9e49beb5bb3aa13a","681dc83b9e49beb5bb3af1d2"]},"aiResponse":{"isAnswered":true,"messageRef":"6822ac54ebd676a680addac5"},"_id":"6822ac4d2735c5b8c85a29fb","term":"fedex pak","updatedAt":"2025-05-13T02:20:04.428Z","createdAt":"2025-05-13T02:19:57.305Z","conversation":"6822ac4debd676a680addaa5"},{"searchResponse":{"pages":["65995ac2569ef30e6276edee","681ed12da0a36fdb3aa1ec08","65680620cf297fe86025d0f9","65d896b01c055f4be8c9d222","681cad2f9e49beb5bb3aa13a"]},"aiResponse":{"isAnswered":true,"messageRef":"6822b4435e6f78f448ffc949"},"_id":"6822b440b5985a761a0074e2","term":"max dimension","updatedAt":"2025-05-13T02:53:55.363Z","createdAt":"2025-05-13T02:53:52.188Z","conversation":"6822b4405e6f78f448ffc929"},{"searchResponse":{"pages":["65995ac2569ef30e6276edee","681dc83b9e49beb5bb3af1d2","656ad6efcf297fe86025e2c8","65680620cf297fe86025d0f9","65d829dde964084bf97de2df"]},"aiResponse":{"isAnswered":true,"messageRef":"6822b4545e6f78f448ffc97a"},"_id":"6822b4510f41ff69d329f955","term":"max weight","updatedAt":"2025-05-13T02:54:12.303Z","createdAt":"2025-05-13T02:54:10.223Z","conversation":"6822b4405e6f78f448ffc929"},{"searchResponse":{"pages":["656ad6efcf297fe86025e2c8","681ed12da0a36fdb3aa1ec08","65680620cf297fe86025d0f9","681cad2f9e49beb5bb3aa13a","681dc83b9e49beb5bb3af1d2"]},"aiResponse":{"isAnswered":true,"messageRef":"6822ea5cebd676a680ae4c65"},"_id":"6822ea536ea5ca00c92c7edc","term":"fedex pak","updatedAt":"2025-05-13T06:44:44.109Z","createdAt":"2025-05-13T06:44:35.807Z","conversation":"6822ac4debd676a680addaa5"},{"searchResponse":{"pages":["656ad6efcf297fe86025e2c8","681ed12da0a36fdb3aa1ec08","65680620cf297fe86025d0f9","681cad2f9e49beb5bb3aa13a","681dc83b9e49beb5bb3af1d2"]},"aiResponse":{"isAnswered":true,"messageRef":"682304e45e6f78f44800e73f"},"_id":"682304d540bc423c2101c1a4","term":"fedex pak","updatedAt":"2025-05-13T08:37:56.018Z","createdAt":"2025-05-13T08:37:42.842Z","conversation":"6822ac4debd676a680addaa5"},{"searchResponse":{"pages":["65680620cf297fe86025d0f9","681ed12da0a36fdb3aa1ec08","681dc83b9e49beb5bb3af1d2","681cad2f9e49beb5bb3aa13a","656ad6e007a5bce84f2fd583"]},"_id":"682415ed7bc778d024e2950b","term":"how to ship","updatedAt":"2025-05-14T04:02:53.678Z","createdAt":"2025-05-14T04:02:53.678Z"},{"searchResponse":{"pages":["67f5f1e0b37e3f7e8f614fa4","659b86d610ae270e5154145e","65df0bfec3d7e0829626d659","65680620cf297fe86025d0f9","681dc83b9e49beb5bb3af1d2"]},"aiResponse":{"isAnswered":true,"messageRef":"68243b215e6f78f44807debc"},"_id":"68243b1b73cbb2f333d3e1f9","term":"billing threshold","updatedAt":"2025-05-14T06:41:37.031Z","createdAt":"2025-05-14T06:41:32.996Z","conversation":"68243b1d5e6f78f44807de8a"}],"updatedAt":"2025-05-17T23:22:39.209Z","visits":773,"chats":{"unanswered":[],"tickets":0,"_id":"68291a3fec118dd6e956739d","answered":8,"messages":8,"total":7,"negative":1,"positive":2}}}

Billing & Payment

Categories

Categories