{"plan":{"type":"business","billingCycle":"monthly","stripeSubscriptionId":"sub_1OHmLIDQT6PNmqDlbsj7Drrf"},"setup":{"import":false,"knowledgeBase":true,"ai":true,"chatbot":true,"inbox":true,"team":true},"_id":"647f7108b6a0a8090fcbac2d","categories":[{"id":"general","value":"The Basics","slugId":100,"slug":"the-basics","description":"New to international shipping? Start here to learn how it works from the ground up.","icon":"https://uploads.help.center/647f7108b6a0a8090fcbac2d/category/Basic.png?t=1708760336856","children":[],"pages":["656ac056cf297fe86025e0c0","68bd22f64957937d87561ec0","65680620cf297fe86025d0f9","656ad6efcf297fe86025e2c8","656ad6e007a5bce84f2fd583","656ad6ea07a5bce84f2fd58e","68f845994957937d87594325","68fedc453caad47d989ae998"]},{"id":"6WBUF9","value":"UrShipper App 101","icon":"https://uploads.help.center/647f7108b6a0a8090fcbac2d/category/Logo_Black.png","description":"Learn how to navigate, ship, and manage everything inside the UrShipper app.","children":[{"id":"4FTBjP","value":"Getting Started","icon":"","children":[],"slugId":141,"slug":"getting-started","parent":"6WBUF9","pages":["6822a73da0a36fdb3aa247e1"],"description":"Everything you need to know to create or access your UrShipper account."},{"id":"_UYEji","value":"Inside the App","icon":"","children":[],"slugId":142,"slug":"inside-the-app","parent":"6WBUF9","pages":[],"description":"Learn how to ship, manage orders, and get the most out of the UrShipper dashboard."}],"slugId":140,"slug":"urshipper-app-101","pages":["6822a2f8a0a36fdb3aa247a6","681ed12da0a36fdb3aa1ec08","68215168a0a36fdb3aa222a8","6822ad69a0a36fdb3aa248f3"]},{"id":"r3QpRq","value":"Shopify Integration","icon":"https://uploads.help.center/647f7108b6a0a8090fcbac2d/category/IMG_4417.png","children":[],"slugId":138,"slug":"shopify-integration","pages":["681cad2f9e49beb5bb3aa13a","681dc83b9e49beb5bb3af1d2"],"description":"Set up and automate your Shopify store’s shipping with UrShipper—sync orders, show live rates, and print labels with ease."},{"id":"DVX0gN","value":"Discounts & Billing","icon":"https://uploads.help.center/647f7108b6a0a8090fcbac2d/category/Discount%20","description":"Learn how UrShipper discounts & billing works—what you pay, how you pay, and where to find your invoices.","children":[],"slugId":137,"slug":"discounts-billing","pages":["67f5f6ebef777c7ea0ce8387","67f5f1e0b37e3f7e8f614fa4"]},{"id":"9WdVAd","icon":"https://uploads.help.center/647f7108b6a0a8090fcbac2d/category/Terminology.png?t=1708760036644","value":"Shipping Terms","children":[],"slugId":114,"slug":"shipping-terms","description":"Confused by shipping terms? From HS Codes to Volumetric Weight, we break it all down for you.","pages":["6599556a10ae270e51540e7a","659957ae569ef30e6276ed23","659b86d610ae270e5154145e","68adae6f883d5b62350b3bc5","65995815569ef30e6276ed63","68cd2f173caad47d989850d9","659b6b8a10ae270e51541372","65995ac2569ef30e6276edee","697abae035a2d6d2947e3f8f"]},{"id":"WxxAdv","icon":"https://uploads.help.center/647f7108b6a0a8090fcbac2d/category/Legal.png?t=1708759698910","value":"The Legal Stuff","description":"Our terms & conditions and privacy policy, prohibited items to ship and good legal stuff.","children":[{"id":"qm2EnO","icon":"https://uploads.help.center/647f7108b6a0a8090fcbac2d/category/Regulatory%20Updates.jpg?t=1709111019549","value":"Regulatory Updates","description":"Stay updated on shipping rules and customs regulations that could affect your shipments.","slugId":133,"slug":"regulatory-updates","parent":"WxxAdv","pages":["65df0bfec3d7e0829626d659","65df0c8fc3d7e0829626d6ae","65df0b2cc3d7e0829626d619"],"children":[]}],"slugId":111,"slug":"the-legal-stuff","pages":["65d829dde964084bf97de2df","65d896b01c055f4be8c9d222","65d88b64e964084bf97de996"],"parent":"general"},{"id":"wiXi3E","icon":"https://uploads.help.center/647f7108b6a0a8090fcbac2d/category/Worldwide%20Shipping.png?t=1709003578451","value":"Shipping Guides by Country","description":"Find out the shipping regulations, rules and customs requirements for your international shipments. Check out these shipping guides by country.","children":[],"slugId":113,"slug":"shipping-guides-by-country","pages":[]},{"id":"rdV8iv","icon":"https://uploads.help.center/647f7108b6a0a8090fcbac2d/category/Problem.png?t=1708760240496","value":"There's a Problem With my Shipment","description":"No worries! These articles will help you through sticky situations.","children":[],"slugId":130,"slug":"theres-a-problem-with-my-shipment","pages":[]}],"lastCategorySlugId":142,"lastPageSlugId":1093,"conversationsCount":688,"centerName":"UrShipper","centerDomain":"urshipper","userId":"647f70fdb6a0a8090fcbac26","config":{"general":{"language":"en","conversationEmail":false},"content":{"links":[{"id":"S5JsK_2e","label":"Main Website","path":"https://urshipper.com/"},{"id":"0lH28JgL","label":"Shipping Dashboard","path":"https://apps.urshipper.com/"},{"id":"contactus","label":"Contact Us","path":"https://urshipper.com/contact"}]},"design":{"centerLogo":"https://uploads.help.center/647f7108b6a0a8090fcbac2d/centerLogo/UrShipper_Logo.png?t=1722611167994","bannerType":"color","showBranding":false,"bannerColor":"#fafafa","primaryColor":"#1C1D1F"},"seo":{"searchIndex":true,"favicon":"https://uploads.help.center/647f7108b6a0a8090fcbac2d/favicon/UrShipper_Favicon.png","metaTitle":"Help Center | UrShipper","metaDesc":"The guidebook to find answers, information, and resources for all your shipping needs.","ogImage":""},"integrations":{"customSupport":{"subject":"New question from Help.center"},"slack":{"userMappings":[]}},"widget":{"enableJwtAuth":false,"launcherIcon":"","widgetLogo":"https://uploads.help.center/647f7108b6a0a8090fcbac2d/widgetLogo/UrShipper_Favicon.png?t=1722609353920","chatAvatar":"https://uploads.help.center/647f7108b6a0a8090fcbac2d/chatAvatar/UrShipper%20Favicon.png?t=1686076206448","launcherTheme":"#fafafa","widgetLinks":[{"id":"_TSy","label":"Search Article","type":"code","icon":"","action":"window.helpcenter.openHelpcenter()"}],"enableChat":false,"enableLinks":true,"enableHelp":true,"heroText":"How can we help?","welcomeMessage":"Hi there! How can we help you?","articleRecommendations":[{"articles":["656ac056cf297fe86025e0c0","65680620cf297fe86025d0f9","68bd22f64957937d87561ec0"],"_id":"6820bf3fa0a36fdb3aa215af","url":"https://urshipper.com/"},{"articles":["65680620cf297fe86025d0f9","681ed12da0a36fdb3aa1ec08","67f5f6ebef777c7ea0ce8387","67f5f1e0b37e3f7e8f614fa4"],"_id":"6821c7e3a0a36fdb3aa23264","url":"https://apps.urshipper.com/dashboard"},{"articles":["681ed12da0a36fdb3aa1ec08","68215168a0a36fdb3aa222a8","6822ad69a0a36fdb3aa248f3","681cad2f9e49beb5bb3aa13a"],"_id":"6821c7e3a0a36fdb3aa23265","url":"https://apps.urshipper.com/orders"},{"articles":["6822ad69a0a36fdb3aa248f3","681cad2f9e49beb5bb3aa13a"],"_id":"68221307a0a36fdb3aa242d7","url":"https://apps.urshipper.com/shipments"},{"articles":["67f5f1e0b37e3f7e8f614fa4","67f5f6ebef777c7ea0ce8387"],"_id":"68221307a0a36fdb3aa242d8","url":"https://apps.urshipper.com/invoices"},{"articles":["65680620cf297fe86025d0f9","67f5f1e0b37e3f7e8f614fa4","67f5f6ebef777c7ea0ce8387","681dc83b9e49beb5bb3af1d2","68bd22f64957937d87561ec0"],"_id":"68221307a0a36fdb3aa242d9","url":"https://apps.urshipper.com/rate-calculator"},{"articles":["67f5f6ebef777c7ea0ce8387","681cad2f9e49beb5bb3aa13a","681dc83b9e49beb5bb3af1d2"],"_id":"68221307a0a36fdb3aa242da","url":"https://apps.urshipper.com/my-account"},{"articles":["6822a2f8a0a36fdb3aa247a6","6822a73da0a36fdb3aa247e1"],"_id":"6822aa74a0a36fdb3aa24846","url":"https://apps.urshipper.com/login"},{"articles":["6822a2f8a0a36fdb3aa247a6","6822a73da0a36fdb3aa247e1","67f5f6ebef777c7ea0ce8387"],"_id":"6822aa74a0a36fdb3aa24847","url":"https://apps.urshipper.com/signup"}],"launcherPosition":"bottom-right"},"ai":{"enableSearch":true,"enableEmail":false,"limit":20,"allowContact":false},"support":{"spamRules":"","tags":[],"responses":[],"spamList":["waleedalshoibi01@gmail.com","morlier.eric@sodialpesentreprise.com","gsandassociates02@gmail.com","dr.mohe010@gmail.com","kelvin@tenya-js.com","dr.mohe01@gmail.com","char@bosai-auto.com","campbellneiman2013@gmail.com","victor@hzsunwiseltd.com","2803098673@qq.com"],"channels":[{"emailForwarding":false,"domainVerified":false,"defaultAddress":"support@urshipper.helpcentermail.com"}]}},"createdAt":"2023-06-06T17:46:48.800Z","updatedAt":"2026-02-23T14:15:06.389Z","importStatus":"pending","invites":[],"users":[],"customDomain":"help.urshipper.com","blocked":false,"cloudflareHostId":"55767cd6-ce5e-4d8f-977e-cb0c47288847","upsellTriggers":[],"whitelisted":false,"id":"647f7108b6a0a8090fcbac2d","analytics":{"_id":"697e97d5dc3e6cc19a930ecb","center":"647f7108b6a0a8090fcbac2d","month":"1-2026","__v":0,"createdAt":"2026-02-01T00:01:25.543Z","dailyVisits":[{"day":1,"count":27,"_id":"697ebbeac6aa1b90ee7427a5"},{"day":2,"count":42,"_id":"6980025394cb565ba064e929"},{"day":3,"count":63,"_id":"69813af194cb565ba065be23"},{"day":4,"count":47,"_id":"6982a1eac6aa1b90ee76a15c"},{"day":5,"count":38,"_id":"6983e1c994cb565ba067715a"},{"day":6,"count":34,"_id":"69852fa4c6aa1b90ee78636a"},{"day":7,"count":15,"_id":"698688c4c6aa1b90ee794fc9"},{"day":8,"count":43,"_id":"6987dfc2c6aa1b90ee7a31c5"},{"day":9,"count":33,"_id":"6989244594cb565ba06b1ff9"},{"day":10,"count":43,"_id":"698a812d94cb565ba06c2238"},{"day":11,"count":20,"_id":"698bd8cfc6aa1b90ee7cf757"},{"day":12,"count":43,"_id":"698d2065c6aa1b90ee7dd1dc"},{"day":13,"count":61,"_id":"698e6ab5c6aa1b90ee7ece14"},{"day":14,"count":27,"_id":"698fd068c6aa1b90ee7fb547"},{"day":15,"count":22,"_id":"699116a6c6aa1b90ee807b42"},{"day":16,"count":31,"_id":"69927dadc6aa1b90ee816665"},{"day":17,"count":26,"_id":"6993b61194cb565ba0721647"},{"day":18,"count":58,"_id":"69951458c0d75ec2eeaa21c9"},{"day":19,"count":51,"_id":"6996553e0227e9865924602b"},{"day":20,"count":30,"_id":"6997ad84c0d75ec2eeabe01c"},{"day":21,"count":23,"_id":"69990381c0d75ec2eeaccd7b"},{"day":22,"count":19,"_id":"699a59b76453f4abd4da2e2e"},{"day":23,"count":52,"_id":"699ba4ef6453f4abd4db28ba"},{"day":24,"count":4,"_id":"699cf4606453f4abd4dc293d"}],"searches":[{"searchResponse":{"pages":["65d88b64e964084bf97de996","6822ad69a0a36fdb3aa248f3","681cad2f9e49beb5bb3aa13a","681ed12da0a36fdb3aa1ec08","6599556a10ae270e51540e7a"]},"aiResponse":{"isAnswered":true,"messageRef":"697f09f63d30080b205401db"},"_id":"697f09f3bbdee31234586805","term":"lacak tracking","updatedAt":"2026-02-01T08:08:22.413Z","createdAt":"2026-02-01T08:08:19.488Z","conversation":"697f09f33d30080b2054019d"},{"searchResponse":{"pages":["681ed12da0a36fdb3aa1ec08","681cad2f9e49beb5bb3aa13a","68215168a0a36fdb3aa222a8","65680620cf297fe86025d0f9","6822a2f8a0a36fdb3aa247a6"]},"_id":"698018108d56e24e343c8ac8","term":"if I create the label, can I still adjust my shipping?","updatedAt":"2026-02-02T03:20:49.085Z","createdAt":"2026-02-02T03:20:49.085Z"},{"searchResponse":{"pages":["681ed12da0a36fdb3aa1ec08","68f845994957937d87594325","68bd22f64957937d87561ec0","6822a2f8a0a36fdb3aa247a6","656ac056cf297fe86025e0c0"]},"_id":"69801862dddf06a60b4d9478","term":"can I save a draft shipping?","updatedAt":"2026-02-02T03:22:10.441Z","createdAt":"2026-02-02T03:22:10.441Z"},{"searchResponse":{"pages":["6822a2f8a0a36fdb3aa247a6","68215168a0a36fdb3aa222a8"]},"_id":"698018d7af54c3704e2e9327","term":"draft?","updatedAt":"2026-02-02T03:24:07.506Z","createdAt":"2026-02-02T03:24:07.506Z"},{"searchResponse":{"pages":["65df0b2cc3d7e0829626d619","659b86d610ae270e5154145e","68adae6f883d5b62350b3bc5","656ac056cf297fe86025e0c0","656ad6e007a5bce84f2fd583"]},"aiResponse":{"isAnswered":true,"messageRef":"698033823d30080b2066d22b"},"_id":"6980337a6728751a690a49f5","term":"tax","updatedAt":"2026-02-02T05:17:54.033Z","createdAt":"2026-02-02T05:17:47.654Z","conversation":"6980337b3d30080b2066d199"},{"searchResponse":{"pages":["681ed12da0a36fdb3aa1ec08","65680620cf297fe86025d0f9","656ad6efcf297fe86025e2c8","68bd22f64957937d87561ec0","656ad6e007a5bce84f2fd583"]},"aiResponse":{"isAnswered":false,"messageRef":"6980c1083d30080b207916e4"},"_id":"6980c1061726c6a27417af56","term":"Don’t","updatedAt":"2026-02-02T15:21:44.815Z","createdAt":"2026-02-02T15:21:42.485Z","conversation":"6980c1063d30080b20791687"},{"searchResponse":{"pages":[]},"aiResponse":{"isAnswered":false,"messageRef":"6988c494982e62d5ee43d2aa"},"_id":"6988c491dcf3063871e3d278","term":"CONSOLIDATION","updatedAt":"2026-02-08T17:15:00.725Z","createdAt":"2026-02-08T17:14:58.031Z","conversation":"6988c492982e62d5ee43d261"},{"searchResponse":{"pages":[]},"aiResponse":{"isAnswered":false,"messageRef":"6988c5ad982e62d5ee43e830"},"_id":"6988c5aba8b4a9fd60a51a46","term":"consolidate","updatedAt":"2026-02-08T17:19:41.726Z","createdAt":"2026-02-08T17:19:39.987Z","conversation":"6988c5ac982e62d5ee43e7f7"},{"searchResponse":{"pages":["681ed12da0a36fdb3aa1ec08","656ad6efcf297fe86025e2c8","681cad2f9e49beb5bb3aa13a","681dc83b9e49beb5bb3af1d2","65d829dde964084bf97de2df"]},"aiResponse":{"isAnswered":true,"messageRef":"6988c62a3d30080b2058073d"},"_id":"6988c6212962daf38eaf8023","term":"packaging","updatedAt":"2026-02-08T17:21:46.071Z","createdAt":"2026-02-08T17:21:37.476Z","conversation":"6988c492982e62d5ee43d261"},{"searchResponse":{"pages":[]},"_id":"6988c6266f684cdbc060745f","term":"fullfilment","updatedAt":"2026-02-08T17:21:42.830Z","createdAt":"2026-02-08T17:21:42.830Z"},{"searchResponse":{"pages":["656ad6efcf297fe86025e2c8","681ed12da0a36fdb3aa1ec08","65680620cf297fe86025d0f9","68bd22f64957937d87561ec0","681dc83b9e49beb5bb3af1d2"]},"aiResponse":{"isAnswered":true,"messageRef":"6988c6543d30080b20580a92"},"_id":"6988c650f7d69ddbcd31250c","term":"multiple box","updatedAt":"2026-02-08T17:22:28.404Z","createdAt":"2026-02-08T17:22:24.381Z","conversation":"6988c492982e62d5ee43d261"},{"searchResponse":{"pages":["68adae6f883d5b62350b3bc5","65680620cf297fe86025d0f9","656ad6efcf297fe86025e2c8","656ac056cf297fe86025e0c0","656ad6ea07a5bce84f2fd58e"]},"aiResponse":{"isAnswered":true,"messageRef":"698d70483d30080b20e527cb"},"_id":"698d703db63a340a50eb21e2","term":"how to make sure receiver don't need to pay costs","updatedAt":"2026-02-12T06:16:40.935Z","createdAt":"2026-02-12T06:16:29.996Z","conversation":"698d703e3d30080b20e526dc"},{"searchResponse":{"pages":["67f5f1e0b37e3f7e8f614fa4","68f845994957937d87594325","68adae6f883d5b62350b3bc5","681ed12da0a36fdb3aa1ec08","656ad6efcf297fe86025e2c8"]},"aiResponse":{"isAnswered":false,"messageRef":"698e84ed982e62d5eef97ad9"},"_id":"698e84e91a23534dc3dd9fad","term":"add member","updatedAt":"2026-02-13T01:57:01.082Z","createdAt":"2026-02-13T01:56:57.406Z","conversation":"698e84e9982e62d5eef97a6e"},{"searchResponse":{"pages":["67f5f1e0b37e3f7e8f614fa4","6822a2f8a0a36fdb3aa247a6","681dc83b9e49beb5bb3af1d2","681cad2f9e49beb5bb3aa13a","67f5f6ebef777c7ea0ce8387"]},"_id":"698f77df557f2dcabaae0270","term":"account frozen ","updatedAt":"2026-02-13T19:13:35.836Z","createdAt":"2026-02-13T19:13:35.836Z"},{"searchResponse":{"pages":["681dc83b9e49beb5bb3af1d2","68cd2f173caad47d989850d9","65d896b01c055f4be8c9d222","656ad6efcf297fe86025e2c8","681cad2f9e49beb5bb3aa13a"]},"_id":"698f782621a2cad1e0de537d","term":"live chat ","updatedAt":"2026-02-13T19:14:47.018Z","createdAt":"2026-02-13T19:14:47.018Z"},{"searchResponse":{"pages":["6599556a10ae270e51540e7a","65680620cf297fe86025d0f9","659b6b8a10ae270e51541372","65d88b64e964084bf97de996","656ac056cf297fe86025e0c0"]},"aiResponse":{"isAnswered":true,"messageRef":"698f78443d30080b20308144"},"_id":"698f7841815306ef15f0a44a","term":"chat with an agent","updatedAt":"2026-02-13T19:15:16.300Z","createdAt":"2026-02-13T19:15:13.508Z","conversation":"698f78413d30080b203080ea"},{"searchResponse":{"pages":["65d88b64e964084bf97de996","697abae035a2d6d2947e3f8f","656ac056cf297fe86025e0c0","65680620cf297fe86025d0f9","68adae6f883d5b62350b3bc5"]},"_id":"6997a22058d34948837ce7eb","term":"delayed parcel ","updatedAt":"2026-02-19T23:52:00.432Z","createdAt":"2026-02-19T23:52:00.432Z"}],"updatedAt":"2026-02-24T03:36:53.321Z","visits":852}}

The Basics

Categories

Categories